Night Auditor – Courtyard by Marriott Alcoa, TN JobAlcoa, TN
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Why You'll Love This Job
DON’T THINK OF THIS AS JUST ANOTHER JOB OPPORTUNITY….it is SO much more:
We are looking for night auditors that can start immediately! Join our award-winning company!
- GROWTH in your career!!!
- The Chance to work in a positive, TEAM environment!!!
- Gain EXPERIENCE within the hospitality industry!!!
- Every employee is VALUED, RESPECTED, SUPPORTED and APPRECIATED!!!
- We offer COMPETATIVE PAY!!!
- Paid PTO!!!
- FREE participation in our telehealth program!!!
- DAILY PAY with our partner Zayzoon!!!
- Optional, voluntary benefits such as: DENTAL, VISION, STD, LTD, LIFE INSURANCE!!!
- 401(k)
- Generous TRAVEL BENEFITS!!!
- Employee referral INCENTIVES!!!
We are looking for night auditors that can start immediately! Join our award-winning company!
Responsibilities
Primary Responsibilities
- Greet and processes guests as they check-in/out
- Complete registration, secure payment, verify billing and adjust billing as needed
- Confirm guest information, room rate, selection of room(s)
- Code electronic keys
- Assists guests with reservations and requests in a friendly, professional and timely manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Provide high standards of quality to ensure guest satisfaction
- Anticipate guests’ needs and consistently exceed their expectations
- Implement creative solutions as needed while complying with brand standard
- Run Night Audit Process every night
- Demonstrate a thorough knowledge of hotel information including but not limited to:
- Hotel Information
- Room categories
- Room rates
- Packages
- Promotions
- Build strong relationships with guests, clients and groups while maintaining professional integrity
- Possess knowledge of local area to answer guest questions
Skills & Qualifications
Skills/Experience
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- Guest service experience preferred
- Professional, mature, reliable a must
- Previous hotel experience a plus
- Attention to detail
- Team player
- Organizational skills
- Professional written and verbal communication